Shipping Policy
At Arcadia Extracts, we aim to provide a smooth, transparent, and dependable shipping experience. Please review the information below to understand how orders are processed, shipped, and delivered.
Order Processing
All orders are processed after payment has been successfully received. Orders are carefully prepared to ensure accuracy and quality before shipment. Processing times may vary depending on order volume, product availability, and operational factors.
Orders are not processed, shipped, or delivered on weekends or holidays.
Shipping Methods
Shipping options and rates are calculated at checkout based on your location and selected delivery method. Available shipping methods may vary depending on destination and carrier availability.
Once your order has shipped, you will receive a confirmation notification with tracking information when available.
Estimated Delivery Times
Delivery timeframes are estimates only and are not guaranteed. Actual delivery times may vary due to carrier delays, weather conditions, customs processing, or other factors beyond our control.
Arcadia Extracts is not responsible for delays caused by shipping carriers.
Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information at checkout. Arcadia Extracts is not responsible for lost, delayed, or returned orders due to incorrect or incomplete addresses.
If an order is returned to us because of an address issue, additional shipping fees may apply to reship the order.
Lost, Stolen, or Delayed Packages
Once an order has been handed over to the shipping carrier, responsibility for the shipment lies with the carrier. Arcadia Extracts is not responsible for packages marked as delivered but not received, lost shipments, or damage that occurs during transit.
If you experience an issue with delivery, please contact the shipping carrier directly using the tracking information provided. We will do our best to assist when possible.
Damaged or Incorrect Orders
If you receive an incorrect or damaged item, please contact our support team within a reasonable timeframe after delivery. Include your order number and clear details so we can review the issue promptly.
Shipping Restrictions
Shipping availability may be limited based on location, local regulations, or carrier policies. Arcadia Extracts reserves the right to cancel or refuse any order that cannot be shipped legally or safely.
Policy Changes
Arcadia Extracts reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will take effect immediately upon being posted on our website.
Contact Us
If you have questions regarding this Shipping Policy or need assistance with an order, please contact our customer support team. We are committed to ensuring a reliable and professional experience from start to finish.